oklaro Privacy Policy

When you register for an oklaro account, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. When you use the platform, we also automatically collect technical data such as your IP address, device type, browser information, operating system, and session activity logs. We collect records of all bets placed, games accessed, deposits made, and withdrawals processed so that we can maintain accurate account histories and comply with our regulatory obligations. If you contact our support team, we retain records of that correspondence, including any documents you submit for identity verification purposes. We may also collect data from third-party identity verification providers where we are required to carry out Know Your Customer checks in accordance with applicable Philippine regulations. All data collection is carried out only to the extent necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account operation and legal compliance.

oklaro uses the personal data we collect for the following purposes: to create and maintain your account, process deposits and withdrawals, verify your identity, and provide you with the services you have requested. We use your contact details to send you important service communications — such as transaction confirmations, security alerts, and updates to our terms or policies — and, where you have opted in, to send you information about promotions and bonuses. We analyse platform usage data to improve the quality, performance, and security of our services and to detect suspicious or fraudulent activity. Your data is also used to fulfil our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and age verification. We do not use your personal information to make fully automated decisions that produce significant legal effects without human oversight. If you have concerns about how your data is being used, you are entitled to contact us and request a review of your data processing arrangements.

We do not sell, rent, or trade your personal data to any third party for their own marketing purposes — this is an unconditional commitment. We may share your data with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification services, fraud prevention tools, and cloud infrastructure providers. All such third parties are contractually bound to handle your data securely and only for the purposes we specify. We may disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are required to do so by law, court order, or in connection with legal proceedings. If oklaro undergoes a business restructure or acquisition, your data may be transferred to the new entity as part of that transaction, subject to the same privacy protections described in this policy. We will never share your data with other betting or gaming operators for marketing or profiling purposes without your explicit and informed consent.

As a registered oklaro user based in the Philippines, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request corrections if any of your information is inaccurate or incomplete. You may request the deletion of your account and personal data, subject to our legal and regulatory retention obligations — some data must be retained for a minimum period under Philippine anti-money laundering laws regardless of a deletion request. You have the right to object to certain types of processing, including direct marketing, and to withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team. If you believe that oklaro has not handled your data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We will respond to all verified data rights requests within the timeframe required by applicable law.

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine laws and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure in order to comply with anti-money laundering regulations. Technical logs and session data are retained for shorter periods as operationally necessary. oklaro implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction — including encryption of data in transit, access controls, and regular security assessments. While we take the security of your data seriously, no system is completely immune to risk; if a data breach occurs that is likely to affect your rights, we will notify you and the relevant authorities as required by law. You are also responsible for keeping your own login credentials secure and for notifying us immediately if you suspect any unauthorised access to your account.

This Privacy Policy may be updated periodically to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify you through the platform or by email before the changes take effect. The date of the most recent update will always be displayed at the top of this page so you can easily identify when the policy was last revised. Continued use of the oklaro platform after any update constitutes your acknowledgement of the revised policy. We encourage you to review this page from time to time so that you remain informed about how we are protecting your information. If any update requires your active consent — for example, where a new processing purpose is introduced that is not covered by your existing consent — we will ask for that consent explicitly before proceeding.