oklaro Responsible Gaming – Your Well-Being Comes First
Gaming should always be fun. oklaro is committed to making sure every Filipino player has the tools, information, and support they need to keep it that way. This page covers everything you need to know about playing responsibly on our platform.
Tools to Keep You in Control
oklaro gives every registered player in the Philippines direct access to a set of account management tools designed to support healthy gaming habits. You can activate any of these features from your account settings at any time — no waiting period, no complicated process.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your oklaro account. Once your chosen limit is reached, the system automatically prevents further deposits until the period resets. You can lower your limit at any time and the change takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to give you time to reflect. This tool is one of the most effective ways to make sure your gaming spend stays within a budget you are comfortable with.
Session Time Reminders
Activate session time reminders to receive a notification after you have been playing for a set duration — whether that is 30 minutes, one hour, or longer. These gentle prompts are a proven way to stay aware of how much time you are spending on the platform. Losing track of time is one of the most common early signs of problematic gaming behaviour, and this tool helps break that pattern before it develops. You can adjust your preferred reminder interval from your account preferences at any time. The reminder is a nudge, not a forced logout — the decision to continue or stop always remains yours.
Take a Break
If you feel you need some distance from the platform, the Take a Break feature lets you temporarily suspend access to your account for a period of your choosing — from 24 hours up to 30 days. During this suspension period, you will not be able to log in, place bets, or make deposits, but your account and any balance will remain intact. This option is ideal for players who want a short pause without permanently closing their account. It can be activated quickly from the responsible gaming section of your account settings, and it takes effect immediately once confirmed.
Self-Exclusion
Self-exclusion is a more permanent step for players who feel they need to stop gaming for an extended period. You can request self-exclusion for a minimum of six months or on a permanent basis, and during this time you will be blocked from accessing oklaro entirely — including any promotional communications. Once a self-exclusion is in place, it cannot be reversed until the chosen period has fully elapsed, which is by design: this tool is meant to provide a firm boundary when you need it most. If you are considering self-exclusion, we strongly encourage you to also seek support from one of the professional resources listed further down this page. Our support team is available to guide you through the process at any time.
Activity History
Your account dashboard gives you a clear, detailed view of all your betting activity — including bets placed, amounts wagered, deposits, and withdrawals — so you can review your habits at any time. Having transparent access to your own data is a powerful tool for self-awareness: when you can see exactly how much time and money you have spent, it is easier to make informed decisions. We recommend reviewing your activity history regularly, especially if you feel your gaming habits have changed. Noticing a pattern early is always better than discovering a problem later. You can filter your history by date range and game type from within your account settings.
Reality Checks
Reality checks are periodic on-screen messages that appear while you are actively playing, reminding you of how long your current session has been running and how much you have wagered since you logged in. Unlike passive reminders, reality checks interrupt gameplay briefly so that you are genuinely prompted to assess how you feel and whether you want to continue. This feature is particularly useful for live casino and fast-paced sports betting, where the pace of play can make time pass quickly without you noticing. You can configure the frequency of reality checks in your account settings — more frequent checks offer stronger self-monitoring for players who prefer a more active level of oversight.
Recognise the Warning Signs
Problem gambling can develop gradually and is often hard to notice from the inside. Being honest with yourself about the following signs is a courageous and important first step.
Behavioural Warning Signs
- Spending more money or time gambling than you originally planned
- Chasing losses — betting more to try to recover money you have already lost
- Gambling with money meant for bills, food, rent, or other essential expenses
- Hiding your gambling activity from family members or close friends
- Feeling restless or irritable when you try to reduce or stop gambling
- Using gambling as a way to escape stress, anxiety, depression, or personal problems
- Neglecting work, school, family responsibilities, or hobbies because of gaming
Ask Yourself These Questions
- Have you ever tried to cut back on gambling but found it difficult?
- Have you borrowed money or sold items to fund your gambling?
- Do you feel a strong urge to gamble even when you do not want to?
- Has someone close to you expressed concern about your gambling habits?
- Do you feel anxious, guilty, or ashamed after a gambling session?
- Have you missed important events or commitments because of gambling?
- Do you find yourself thinking about gambling even when doing other things?
If you answered yes to two or more of these questions, we encourage you to use our self-exclusion or Take a Break tool and to reach out to a professional support service. Recognising the issue is the hardest part — help is available, and you do not have to manage this alone.
Where to Get Help in the Philippines
You are not alone. These organisations provide free, confidential support for people in the Philippines who are affected by problem gambling or related mental health challenges.
NCMH – National Center for Mental Health
The National Center for Mental Health operates a 24/7 crisis hotline available to all Filipinos experiencing mental health challenges, including those related to gambling addiction. Their trained counsellors can provide immediate guidance, referrals, and emotional support over the phone. Reaching out to the NCMH is completely confidential — your name and personal details are not required to receive help. This service is free of charge and is accessible from anywhere in the Philippines. The NCMH also provides in-person treatment programmes for those who need more structured support.
Gamblers Anonymous Philippines
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are held regularly across major cities in the Philippines, and an online meeting option is also available for those who cannot attend in person. The programme is peer-led and entirely voluntary, with no fees or membership requirements. Many Filipinos have found the community aspect of Gamblers Anonymous to be one of the most powerful tools in their recovery journey. You can find meeting schedules and contact information through the organisation's local chapter.
oklaro Support Team
If you are concerned about your gaming habits but are not ready to contact an external organisation, our own support team is your first point of contact. Reach us by email at [email protected] and we will help you activate the responsible gaming tools described on this page, answer any questions you have about your account, or point you toward external resources. Our team is trained to handle these conversations with sensitivity, discretion, and genuine care — there is no judgement here. You can also visit our FAQ page for quick answers to common questions about account controls and gaming limits. Your well-being matters more to us than any individual bet.
Our Commitment to You
oklaro is committed to providing a gaming environment that is safe, transparent, and fair for every player in the Philippines. We enforce a strict minimum age of 21 years for all account registrations and conduct identity verification checks to ensure compliance. We do not market to vulnerable individuals, and we will never send promotional materials to players who have activated self-exclusion or a cooling-off period. Our platform is designed so that responsible gaming tools are easy to find and simple to activate — they are never buried in obscure menus or made deliberately inconvenient. We also review our responsible gaming policies regularly to ensure they reflect current best practices and the latest guidance from relevant Philippine regulatory bodies.
If you have feedback about how we can improve our responsible gaming features, we genuinely want to hear it. Send your suggestions to [email protected]. A better, safer gaming experience for every Filipino player is a goal we take seriously, and your input helps us get there.